Job description
- As a Field Service Engineer you will be responsible for troubleshooting and preventive maintenance.
- Performing installation, commissioning, and maintenance tasks on industrial automation systems.
- You will working on Electrical and Mechanical breakdowns on the machinery.
- Diagnosing faults and carrying out repairs on-site.
- Occasionally you will also install upgrades and modifications at customers’ sites worldwide.
- You see it as a challenge to keep customers satisfied being the representative, so proper administration and follow up is a must.
- You will provide the customer with correct knowledge transfer and will listen well to their requirements.
- Also you will give training to the customers in operating, maintaining and troubleshooting the system.
- You will give feedback to your colleagues concerning specific customers’ wishes and technical developments.
- Collaborating with internal teams, including engineering and customer service, to resolve issues and exceed customer expectations.