First Line Support Engineer

Job Mission
Be in lead as a problem owner to drive technical solutions within pilot & volume production. Minimize downtime on our tools and ensure 100% quality to our customers.
Job Description

• You will be a 1st line engineer in troubleshooting technical problems on systems in Veldhoven. (3rd line during install). But not just a 1st line: our target solving power is 95%. Calibrating and testing a system in manufacturing typically is done by BSc engineers who solve the easy issues. We support these engineers in case of difficult issues.
• Deliver technical support to contribute to rapid solutions of complex technical issues.
• Arrange proper follow up to minimize impact on cycle time.
• Prevent disturbances from re-occurring by feeding issue resolution in cooperation with Manufacturing Engineering and D&E.
• Enable self-supportiveness of the 1st line by knowledge sharing.
• Participate in continuous improvement projects.

Education
Bachelor or Master technical degree in Metrology, Mechanical, Mechatronics, Electronics or (Applied) Physics.
Experience

• Experience in a production environment with high tech products and complex production processes, preferably with trouble-shooting: analyzing problem, finding root cause and solution.
• Preferable 0-2 years for junior and 3-7 years for senior of proven work experience in analysis of complex problems.
• Experience with production and engineering, project management skills.
• Recent graduate also possible if at least affinity with production and trouble shooting

Personal Skills

• Team player and flexible;
• Good social and communication skills, broad technical and business knowledge, strong analytical mind;
• Pragmatic attitude; very active, plenty of initiative;
• High sense of responsibility and devotion; cope with stress;
• Willing to work in shifts.

Xelvin is a Dutch consultancy company specializing in engineering. We hire national degree, bachelor, masters and PHD candidates with a background is mechatronics, electronics, mechanical, and physics. We assist you with the entire process from A to Z, VISA, working permit, finding housing, Dutch lessons, Bank account etc. Are you interested to know more about Xelvin?

Our client Is a high-tech company, headquartered in the Netherlands. They manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, they have grown from a small startup into a multinational company with over 60 locations in 16 countries across Europe, Asia and the US.
The people who work at this company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering. Their teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.