Product improvement Engineer

Purpose of the function
The Product Improvement Engineer

• set up the earliest possible time for a corrective action plan for product complaints that have been identified / analyzed by Customer Service and meet the criteria set for a CSO (Customer Solution Order).
• Make this action plan available to the dealer network and/or customer of the available information.

Position
The Product Improvement Engineer reported to:

• Manager Service Technical Services

The Product Improvement Engineer

• initiates corrective actions
• receives and monitors GFRs (General Field Report). These are product improvement requests from the DAF dealers.
• follows up product improvement requests towards SQA/supplier
• owns budget plans for field actions up to minimum approval
• Ensures certain/coordination with Paccar Parts about the minimum stock of parts
• registers field actions in the systems
• ensures timely reporting to management on the progress of field actions.

The Product Improvement Engineer has up-to-date knowledge of and an overview of:

• Technically developed aspects of guarantees
• Insight into failure rate and costs of technical warranty issues
• Number of (customer) complaints per year
• Number of ongoing and round field actions

• At least a completed HBO education, for example Automotive Engineering, Technical Business Administration
• Technical background
• Good knowledge of the English language in word and writing
• Knowledge of spoken and written German is a big plus
• Knowledge of statistical analysis techniques
• Knowledge of DAF products (parts), services, procedures, systems and DAF Total Care strategy is an advantage
• Knowledge of and insight into workshop activities and organisation
• Insight into outdated technical developments in the truck industry
• Knowledge of the truck industry and its conclusion is an advantage
• Self-starting, merging, administrative affinity