Product improvement Engineer

  • Eindhoven
  • Academy
  • €4.000 to €4.500
Apply

Job description

Purpose of the function
The Product Improvement Engineer
  • set up the earliest possible time for a corrective action plan for product complaints that have been identified / analyzed by Customer Service and meet the criteria set for a CSO (Customer Solution Order).
  • Make this action plan available to the dealer network and/or customer of the available information.


Position
The Product Improvement Engineer reported to:
  • Manager Service Technical Services

The Product Improvement Engineer
  • initiates corrective actions
  • receives and monitors GFRs (General Field Report). These are product improvement requests from the DAF dealers.
  • follows up product improvement requests towards SQA/supplier
  • owns budget plans for field actions up to minimum approval
  • Ensures certain/coordination with Paccar Parts about the minimum stock of parts
  • registers field actions in the systems
  • ensures timely reporting to management on the progress of field actions.

The Product Improvement Engineer has up-to-date knowledge of and an overview of:

  • Technically developed aspects of guarantees
  • Insight into failure rate and costs of technical warranty issues
  • Number of (customer) complaints per year
  • Number of ongoing and round field actions

Job requirements

  • At least a completed HBO education, for example Automotive Engineering, Technical Business Administration
  • Technical background
  • Good knowledge of the English language in word and writing
  • Knowledge of spoken and written German is a big plus
  • Knowledge of statistical analysis techniques
  • Knowledge of DAF products (parts), services, procedures, systems and DAF Total Care strategy is an advantage
  • Knowledge of and insight into workshop activities and organisation
  • Insight into outdated technical developments in the truck industry
  • Knowledge of the truck industry and its conclusion is an advantage
  • Self-starting, merging, administrative affinity

Compensation

€4.000 - €4.500 gross income per month

Location

Eindhoven,

Find your new challenge in tech with Xelvin:

  • Xelvin is the international expert in High Tech jobs and staffing.
  • Balance flexibility, certainty and room for personal growth in a supportive and challenging work environment.
  • Our personal approach ensures great care for you and your career.
  • Not a good fit? No problem, together we will find you a place that better suits you.

Your application

Apply easily with Xelvin.
Meet with Xelvin, let's get to know eachother.
Xelvin introduces you to the client.
And make you an offer!

Find your new challenge in tech with Xelvin:

  • Xelvin is the international expert in High Tech jobs and staffing.
  • Balance flexibility, certainty and room for personal growth in a supportive and challenging work environment.
  • Our personal approach ensures great care for you and your career.
  • Not a good fit? No problem, together we will find you a place that better suits you.
Do you know someone who matches this job offer?