Support Engineer

Posted on 19 October 2021
  • Eindhoven
  • Academy
  • €3.000 to €4.000
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Job description

Introduction
Are you up for the challenge of providing quality solutions for complex technical disturbances on TwinScan systems at ASML’s factory and during installation at the customer site?

Job Mission
Are you pro-active, analytical and enjoy collaborating with people? Do you have an engineering, physics or mathematical background? ASML manufacturing introduces, produces and delivers leading edge lithographic systems, related products and services in a continuously changing market; on time, against competitive cost, with quality exceeding customers’ expectations. We provide quality solutions for complex technical disturbances to secure the performance of our TwinScan systems when they are delivered to our customers. We value mutual respect, teamwork, ownership, a proactive attitude and a continuous drive to improve. We are committed to all our customers and we are proud to strive for world class operations while having fun.

Job Description
Support: Support the output of the TwinScan machines and take the overall machine planning into consideration. First line analytical trouble shooting support for Volume Production within TwinScan Factory and for the Install organization. Type of support: analyzing overall system performance data to pinpoint the rootcause/corrective action.
Machine technology: Have a detailed knowledge and overview of the status of all current volume machines that are produced including related technologies.
Planning: Plan the analysis and solution of problems including consequences for Volume Production and field operation problems (recover sequence and/or PCS/Fishbone).
Problem Solving: Point out structural problems towards Process Improvement engineers to be solved structurally or to have a countermeasure put in place.
KPI control: Monitor the quality and timing of problems and their implementation, including technical realization.
Cooperation: Work closely with other support departments, as well as with people from multiple layers in the organization, to secure effective problem analysis and continuity.
Initiative: Take the lead by executing plans, undertaking the right actions on time and take action even when all the variables cannot be accounted for. Able to be assertive in escalation meetings where multiple departments are involved.
Creative: Focus on finding various solutions to one problem, able to perceive the problem in multiple ways and come up with out of the box ideas.
Multitasking: Deliver quality work and respect delivery deadlines, even when multiple tasks have to be executed at the same time. Demonstrate a systematic, professional and calm approach when executing assignments.

Job requirements

Education
Technical Bachelor/Master graduate in:

Physics
Aerospace
Mathematics
Experience
  • Preferably experience with trouble-shooting: analyzing a problem, finding a root-cause and determining a solution.

Knowledge of quality improvement methods.
Knowledge and experience with (technical) project management.
Experience in problem analysis of products and processes.
Personal skills
Takes initiative, goal oriented and flexible;
Takes ownership and has a pro-active attitude;
Is prepared to travel in order to solve (potential) problems in the field;
Has analytical skills, works in a structured way and continues with the available information;
Is service minded, good communicator/presenter.
Context of the position
The TS Engineer reports to the group leader Technical Support.

Other information
  • You will be working in a superflex schedule (dayshift), or 2-shift. Both with a monthly weekendshift.
  • Expected to travel to customer site, for escalations and/or preventive support (travel up to 15%).

Compensation

€3.000 - €4.000 gross income per month

Location

Eindhoven,

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Find your new challenge in tech with Xelvin:

  • Xelvin is the international expert in High Tech jobs and staffing.
  • Balance flexibility, certainty and room for personal growth in a supportive and challenging work environment.
  • Our personal approach ensures great care for you and your career.
  • Not a good fit? No problem, together we will find you a place that better suits you.
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